Online survey

Customer heterogeneity in operational e-service design attributes : An empirical investigation of service quality

Marketing / Services / Operations Management / Service Design / Service Quality / Consumer Behavior / Customer Satisfaction / Retailing / Business and Management / Service management / Data Collection / Design Methodology / Path Analysis / Production and Operations Management / Customer services quality / Online survey / Service Provider / Site Quality / Log Files / Internet / E Commerce / Service Level / Web Site Design / Consumer Behavior / Customer Satisfaction / Retailing / Business and Management / Service management / Data Collection / Design Methodology / Path Analysis / Production and Operations Management / Customer services quality / Online survey / Service Provider / Site Quality / Log Files / Internet / E Commerce / Service Level / Web Site Design

Clinician Use of a Palmtop Drug Reference Guide

Engineering / Information Retrieval / Decision Making / Medicine / TIME / Medical Students / Humans / Handheld Device Use / Point of Care / Physicians / Data Collection / Information Seeking Behavior / Specialization / Knowledge base / Microcomputers / Information Storage and Retrieval / Medical Error / Patient Care / Drug Therapy / Online survey / Time / Wireless Communication / The American / Pharmaceutical preparations / Random Allocation / Medical Students / Humans / Handheld Device Use / Point of Care / Physicians / Data Collection / Information Seeking Behavior / Specialization / Knowledge base / Microcomputers / Information Storage and Retrieval / Medical Error / Patient Care / Drug Therapy / Online survey / Time / Wireless Communication / The American / Pharmaceutical preparations / Random Allocation

A Process Evaluation of a Canadian Public Sector Employee Assistance Program

Program Evaluation / Early Intervention / Public sector / Literature Review / IT Governance / Business and Management / Best practice / User satisfaction / Data Collection / Public Service / Public health systems and services research / Governance Structure / Online survey / Process Evaluation / Mixed Method / Business and Management / Best practice / User satisfaction / Data Collection / Public Service / Public health systems and services research / Governance Structure / Online survey / Process Evaluation / Mixed Method

Customer heterogeneity in operational e-service design attributes: An empirical investigation of service quality

Marketing / Operations Management / Service Design / Service Quality / Consumer Behavior / Customer Satisfaction / Retailing / Business and Management / Service management / Data Collection / Design Methodology / Path Analysis / Production and Operations Management / Customer services quality / Online survey / Service Provider / Site Quality / Log Files / E Commerce / Service Level / Web Site Design / Customer Satisfaction / Retailing / Business and Management / Service management / Data Collection / Design Methodology / Path Analysis / Production and Operations Management / Customer services quality / Online survey / Service Provider / Site Quality / Log Files / E Commerce / Service Level / Web Site Design

Preliminary validation of a tool to assess competencies for professional geropsychology practice

Psychology / Graduate Student / Continuous professional development / Mental Health Care / Psychometric Properties / Positive Feedback / Online survey / Older Adult / Assessment Tool / Training Program / Positive Feedback / Online survey / Older Adult / Assessment Tool / Training Program

On Cultural Differences In Local Web Interfaces

Human Computer Interaction / Web Engineering / Interface Design / Web / Website Localization / User Interface Design / Cultural difference / Cultural value / Online survey / Web Interface / User Interface Design / Cultural difference / Cultural value / Online survey / Web Interface

A Process Evaluation of a Canadian Public Sector Employee Assistance Program

Program Evaluation / Early Intervention / Public sector / Literature Review / IT Governance / Business and Management / Best practice / User satisfaction / Data Collection / Public Service / Public health systems and services research / Governance Structure / Online survey / Process Evaluation / Mixed Method / Business and Management / Best practice / User satisfaction / Data Collection / Public Service / Public health systems and services research / Governance Structure / Online survey / Process Evaluation / Mixed Method

An Empirical Comparison of Dissimilarity Measures for Recommender Systems

Evaluation / Recommender System / Online survey / Euclidean Distance / Hamming Distance

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